Return & Refund Policy

1. Scope

This policy explains when and how you can cancel a booking, return unused credits, and obtain a refund on Nest App. Because we sell services rather than physical goods, "return" means cancellation of a booked service or of unused account credits.

2. Cancelling a booked service

• More than 24 hours before the scheduled visit — full refund of the amount paid, including the platform fee.
• Within 24 hours of the scheduled visit — refund of the service amount minus the platform fee, which covers scheduling costs already incurred.
• After the Pro has arrived on site or work has begun — refunds are assessed case by case, based on materials purchased and labor already performed.
• If the Pro cancels or fails to appear — full refund, including the platform fee, or a rebooking with another Pro at your choice.

3. Work not performed as described

If the work delivered materially differs from what was described on the service page, report it within 7 days of completion at contact@nestgeneralservices.company with your reference number and photos where relevant. We will review the job record with both parties and may arrange a re-do, a partial refund, or a full refund depending on the findings.

4. Credit packs

• Unused credits are refundable within 30 days of purchase, at the original purchase price.
• Partially used credits — we refund the remaining unused balance, excluding any promotional bonus amount.
• Promotional bonus credits (for example the +10% or +30% added to larger packs) hold no cash value and are not refundable.
• Credits do not expire while your account remains active.

5. How to request a refund

1. Email contact@nestgeneralservices.company from the address on your account.
2. Include your reference number (shown at checkout and on your receipt, format GTXXXXXX).
3. Tell us what you are requesting and why. Attach photos if the request concerns completed work.

6. Processing time

We acknowledge refund requests within 2 business days and reach a decision within 5 business days. Approved refunds are issued through Whop back to the original payment method. Your bank or card issuer typically posts the funds within 5–10 business days after we process them; that final step is outside our control.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account pending resolution. We cooperate fully with legitimate disputes and provide transaction records to the processor when requested.

8. Non-refundable items

• Promotional bonus credits granted at no cost.
• Work fully performed, accepted at walkthrough, and reported more than 7 days later.
• Costs arising from inaccurate job information or lack of site access provided by the Client.

9. Contact

Nest Provision Construction
3 Valley View Way, Shirley, MA, United States
Email: contact@nestgeneralservices.company
Website: nestgeneralservices.company